Privacy
Policy
MADELEINE POMANDER attaches great importance to the protection of your personal data and is committed to processing it in strict compliance with the General Data Protection Regulation (GDPR) and applicable data protection law.
1. Data controller
MADELEINE POMANDER — SASU with share capital of €1,000
58 rue de Monceau, 75008 Paris
Email: contact@madeleinepomander.com
2. Personal data collected
In the context of your relationship with MADELEINE POMANDER, we may collect the following data:
- First and last name
- Email address
- Phone number
- Billing and delivery address
- Payment data (processed by our secure payment provider — not stored by us)
- Order history
- Browsing data (cookies — see our cookie policy)
3. Purposes and legal bases
Performance of contract
Processing your orders, managing deliveries and returns, after-sales service.
Legitimate interest
Improving your experience on the site, fraud prevention, anonymised browsing statistics.
Consent
Sending marketing communications and newsletters (you may unsubscribe at any time).
Legal obligation
Retention of accounting and tax data in accordance with French regulations.
4. Data recipients
Your data is accessible to authorised MADELEINE POMANDER staff and to service providers required to fulfil your orders (carriers, payment providers). It is never sold to third parties for commercial purposes.
5. Retention periods
- Customer data — duration of the commercial relationship + applicable legal limitation periods
- Prospecting data — 3 years from the last contact
- Cookies — 13 months maximum from the date of placement
- Accounting data — 10 years (legal obligation)
6. Your rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of access — obtain a copy of your data
- Right of rectification — correct inaccurate data
- Right to erasure — request deletion of your data
- Right to restriction — restrict processing in certain cases
- Right to object — object to processing based on legitimate interest
- Right to portability — receive your data in a structured format
- Right to withdraw consent — at any time for consent-based processing
To exercise your rights, contact us at contact@madeleinepomander.com or by post to: MADELEINE POMANDER, 58 rue de Monceau, 75008 Paris.
If you have a complaint, you may contact the CNIL — Commission Nationale de l'Informatique et des Libertés (www.cnil.fr).
7. Security
MADELEINE POMANDER implements appropriate technical and organisational measures to protect your data against unauthorised access, loss or alteration.