Terms and Conditions
of Sale
All orders placed on the Site are subject to these general terms and conditions of sale. The conditions applicable to the purchase of a product by a customer are those in force on the date of the order. These general terms and conditions of sale are governed by French law.
1. Seller identification
These Terms and Conditions of Sale are those of the company MADELEINE POMANDER, a Société par Actions Simplifiée Unipersonnelle (SASU) with a share capital of 1,000 euros, registered office at 58 rue de Monceau, 75008 Paris – France, registered with the Paris Trade and Companies Register under number 102 879 129.
2. Scope
These Terms and Conditions of Sale govern exclusively the sales made on the online store www.madeleinepomander.com for products offered by MADELEINE POMANDER to consumers.
They set out in particular the conditions of ordering, payment, delivery and management of any returns of ordered products. The Customer declares having read and accepted these Terms and Conditions of Sale prior to validating their order.
3. The customer
MADELEINE POMANDER products are intended exclusively for sale to individual consumers or non-professional legal entities. The Customer declares acting as an end consumer and not purchasing for resale. The Customer must be of legal age and legally capable.
Information provided at the time of ordering must be complete, accurate and up to date. MADELEINE POMANDER reserves the right to refuse any order that does not comply with its commercial policy.
4. Products
4.1 Description
MADELEINE POMANDER creations are scent-diffusing jewels crafted in limited series or made to order. Each piece contains a ceramic stone designed to hold a fragrance chosen by the Customer.
Due to their artisanal production, slight variations may exist between the visuals presented and the product delivered. These variations cannot be considered as defects.
4.2 Pricing
Prices are shown in euros (€), inclusive of all taxes (VAT included), excluding delivery charges. The total price is displayed before the order is confirmed.
4.3 Usage guidelines
The Customer is advised to apply fragrance only to the ceramic stone, to handle the stone with care, to open and close the jewel gently, and not to force the closure mechanism.
5. Orders and pre-orders
Any order placed on the Site constitutes acceptance of these Terms and Conditions. Some products are made to order or offered as pre-orders. Production lead times may vary from a few days to several weeks depending on the model. An order confirmation is sent to the Customer by email.
6. Payment terms
Payment can be made by credit or debit card (CB, Visa, Mastercard, American Express) or via PayPal. Payment is due immediately. Banking data is processed securely.
7. Delivery and lead times
As jewels are produced in limited series or made to order, lead times may vary:
- In-stock products — dispatched within a few business days
- Made-to-order products — estimated lead time of 4 to 8 weeks
- Pre-order products — estimated lead time of 5 to 7 weeks
Delivery is available in mainland France, the European Union and Switzerland.
8. Right of withdrawal and returns
In accordance with articles L221‑18 et seq. of the French Consumer Code, the Customer has a period of 14 days from receipt of the order to exercise their right of withdrawal. Products must be returned unworn, unused, unaltered, in their original packaging, and the ceramic stones must not have been scented.
Return shipping costs are borne by the Customer unless the product is defective. Refunds are processed within 14 days of receipt of the returned product.
9. Refunds
Refunds are issued via the original payment method. Initial shipping costs are not refunded unless the error is attributable to MADELEINE POMANDER.
10. Legal warranties
Products benefit from the statutory warranty of conformity under articles L217‑3 et seq. of the French Consumer Code, as well as the warranty against hidden defects under articles 1641 et seq. of the French Civil Code.